Have all your questions answered below ~ from topics such as fabrics, sizing, fittings, custom made, shipping and ordering.

General Questions:

Kiss bridal wedding dress factory is able to offer our featured collections online 30% - 40% off retail prices for 2 key reasons. 
First, we operate at a lower overhead than a retail store. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
Secondly, We are a professional wedding factory, not retailer of any wedding factory, you can order dress from our factory directly.

What's the price show on your website?
the price on our website is retail price just not include the shipping cost, more information about shipping you can view shipping page.

What is the delivery time for orders? 

We have able to delivery dress very fast. Normally it take 3 - 4 weeks for Custom orders and delivery time about 3- 7 days for shipping.

Can i choose Rush order service?

Yes, we can accept rush order service, as follow:
1, 7 days rush order, mean take 7 days time to make, and shipping time 3-7 days.
2, 14 days rush order, mean take 14 days time to make, and shipping time 3-7 days.

When should I order? 

Please place your order as far as in advance of your wedding date as possible, normally can't less than 1 month. It also affords you a comfortable time frame to accommodate any alterations if necessary. 

What is your return policy? 

We guarantee all our dress with high quality. If our dress not good quality, customer can return back the dress. But we can't accept return dress for custom cut order.  
All sales are final and cannot be cancelled at the point of purchase. 
 Please be sure of the style, size, color, and any other specifications before submitting your order.

How can I see a swatch of the color I'm interested in before I order?

Sorry, the shipping cost is very expensive, so we  do not have swatches available to send out to customers.  we can just can send our color chart and product cd to our wholesaler with their order. 
You can confirm the dress color by two ways, as follow:
1, view our color chart, choose color on internet.
2, send me a color picture, and we will tell you if we have this color for your dress. 
Note: Not any extra cost for color change. 

Can I place my order over the phone?
We do not accept phone orders. We require all orders in writing to avoid errors.

How do I pay?
We just have 3 payment way, 1, bank transfer 2, Western Union, 3 MoneyGram
about the western union payment you can view their website: www.westernunion.com
about MoneyGram payment, you can view their website http://www.moneygram.com
Details information, email us.

Is there a charge for sales tax?
There is no charge for sales tax on all orders shipped outside of China.

How do I decide what size to order?
Each manufacturer offers their own size chart, So, please decide your size by our size chart. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment.

Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. The designer will be unable to accommodate any changes to the size once the order has been placed.

How will I be notified of my order status?
We contact our customers by email at various points of the order process. It is imperative the customer includes an email address on their order.

The first email is sent immediately after an order is sent  to our email address. The next email is sent 7 - 10 business days thereafter to confirm your order has been placed with the designer and will include the estimated shipping of your order to our location. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.

1) How to Choose a Wedding Style
Everyone thinks they know how to buy a wedding gown. What most women don't realize is fabrics, style and measurements can influence the style of wedding dress that best compliments a particular body type.
FULL FIGURED WOMEN
If you are a full figured woman the best silhouette is an A- Line. A-line lengthens the whole body without drawing attention to your waistline. The empire waist is another good choice. The empire is narrowest just below the bust and conceals your waist and hips.
Many plus size girls tend to purchase wedding gowns that cover a lot of skin. If religion isn't an issue don't be afraid to show some skin. Skin is sexy and showing your arms and neckline can often make one appear smaller.
Deep V necks and scoop necks flatter curvy figures and always look best on full figured women.
PETITE
A-line wedding dresses are also flattering on a petite women. As we stated earlier it lengthens the body. Sheaths seem to shorten a small body even more. Stay clear of very full skirts. You want to keep your wedding dress in proportion to your body.
Be careful with strapless.
A petite woman may have to lift her arms to reach up to her new husband.
A cap sleeve gives the feeling of a strapless gown and also serves a practical purpose in holding the gown in place.
LARGE BUST WOMEN
Off the shoulder gowns look wonderful on a full bust. It draws our attention upward, emphasizes the shoulders and minimizes the chest. Keep your skirt narrow. Wearing a full skirt will make you look large on top and bottom.
BOTTOM HEAVY
Women who are larger through their hips and buttocks should look for a wedding dress that focuses on their upper body preferably with a full skirt. Show your arms back and bust line.
Corset style bodice with lacing will highlight your upper body. We want to draw attention away from your hips. Avoid pleats or gathered fabric around the waist.

2) Can I see fabric swatches before ordering? 
We do have fabric swatches available for purchase of only $20 per fabric type such as satin, chiffon and Martin, but you need to pay the shipping cost.

3) Do you know where I can buy nice veil, gloves and petticoat go with my dress?
Yes, please visit our wedding accessories page by clicking here for more help with them to match your fabulous new dress.

4)How much does shipping cost?
Please click here to see our shipping information.

Dress questions:

1)Can I cancel my gown order if I change my mind?
We are a small company that is not able to give refunds on custom-made gowns if you change your mind or payment made are non-refundable. 

2) Can I have a gown made to my measurement?
Of course yes, as custom-made is our first concern. We can make the dress in your own size. and we will charge another $30 or 15 pounds for custom-made service. You may send us your special measurements according to our size guide.

3) How to measure for your size
It is very important that proper measurements be taken before a gown is ordered. Start by carefully taking your measurements using our friendly size guide. For standard size, on average you will need to go up 1 or 2 sizes than what you normally where in sportswear or street clothes. Bridal gowns are meant to have a close fit to the body so they tend to be cut smaller than sportswear.
To measure yourself, you must be dressed in only a good fitting bra and underwear. To measure you bust, take the measuring tape around your back at bust level and over your nipples without pulling too tight or leaving too much slack. Do the same at your waist going over your belly button. To properly measure your hip, go around the fullest part of your buttocks, about 7-9 inches below your belly button. Compare these measurements to our size chart and you should have a good fit.

4)What if I don't see what I want?
Just ask! Now you have a friend in the gowns business!!! Contact us.

5) Can a gown be made in a plus size?
We offer our dresses in sizes 2-18.Larges size 18-28 are an additional $20 or 15 pounds. We will refer to our size chart to choose the closest size. Why do the plus size (20 for up) cost more? We cut fewer of the larger sizes so the cost and time of production are greatly increased. When we are able to produce more, we will be happy to pass the saving on to you.

6) How should I clean my beautiful wedding dress?
First of all, ALWAYS get your dress cleaned after wearing.  If it is not cleaned in a reasonable amount of time after wearing a yellowing of the fabric may result from prolonged storage.  ALWAYS take your bridal dress to a professional cleaner that specializes in bridal dresses.  Your normal cleaner may damage the precious dress by using the wrong chemicals.

7) Is the color of the picture display the same color as the dress?
Not always.  Your monitor and color correction utilities may change the colors.  Different brands, lighting in the room, and other variables can also make your eyes receiving different color information.  Do not use pictures and magazines as color swatches since different brands of ink on different types of paper may have different feel.  Ask the store to show you sample swatches and allow for slight dye-lot difference.

Order Questions:

3) Can I get a discount on my gown?
Yes, if you order more 3 dresses at the same time, We will give you some discount.

4) How can I combine shipping?
If you buy two or more dresses in one order, we can give you some discount of the shipping charges except the first dress.

Others Question.

1,Do you have more pictures for this dress?
We are sorry that we are still working on better and more pictures. That is all we have so far. If we get more pictures, we will update our listing.

2,Can I change the color of the embroidery from gold color to silver color?
Yes. We can make the gown with silver embroidery for you. But we will charge additional 13 pounds or $20 for silver embroidery because of higher cost of silver thread than gold thread.

3, Can I change the color of the dress or the accent of the dress? How much is there extra charge?
Yes. You can change the color of the dress or accent of the dress. But we recommend you to think over before you make any change of style or color. It might not be different from your imagination. And your gown might be delayed due to the color change because we may not have that color in stock and will make special order for you. Please check our color chart  and tell us the color number you select and make a special note on the measurement form when you order. We usually don't charge extra if you only change the color. In case there is extra charge, we will notify you.

5, Can I send you a picture of the gown and you custom make the gown for me?
Yes. We can custom make the gown if you give us clear pictures showing both front and back. But please be aware of that the charge will be much higher than the styles in my list because our designers will have to design it from scratch just for you and it will cost more. I need to contact our designers for quote. And we don't accept return and refund for custom made gowns.

More question please contact us